ils – ils

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We are happy to announce our partnership with Infor. Infor is an enterprise software provider and strategic business partner for more than 90,000 organizations worldwide. As an Alliance Partner, ILS will help clients implement Infor M3, Infor EAM, and Infor SCE solutions. We are excited to start this new adventure

SOLUTIONS

Strong foundation in providing value added solutions to differrnt sectors in the market

b-inTouch

A complete contact center solution with comprehensive functionalities for both inbound support and outbound sales operations. b-inTouch comes with robust Unified Communications and a fully functional IP-Telephony system. All easy to use, easy to deploy, cost-effective that is scalable and flexible.

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SPINE “Point of Sale”

SPINE POS is designed for you to make sales faster, manage inventory like never before and make your business stronger and more efficient. SPINE POS supports multiple branches and connects them to a single local / cloud server based on your requirements. SPINE POS is a user-friendly application.

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Customer Relationship Management (CRM)

The CRM provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. The CRM forms a contact base where the interaction and the history of contacts are managed and stored. All new events (phone calls, messages, meetings…) related to a contact or company are easily logged and further interactions can be planned, including by using integrated tasks.

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IP-BPX

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Food delivery system

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Contact Center

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IP PBX Phone System

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TESTIMONIALS

SFS, Customer Service Team

“We are happy and appreciate the continuous support from the support team. The ticketing system is useful in helping us create, follow up the tickets and to close them in record time. The system is rich with graphical Reports, Daily, Weekly, and Monthly. Also, it is easy to make changes as needed.”

Ahlam Saif, Contact Center Supervisor

" I have been using b-inTouch Contact Center since 2014. There is an added value in getting customer information as the customer call comes in. The ability to transfer the caller to an evaluation system and monitor customer satisfaction is very helpful. Thank you, ILS"