“We are happy and appreciate the continuous support from the support team. The ticketing system is useful in helping us create, follow up the tickets and to close them in record time. The system is rich with graphical Reports, Daily, Weekly, and Monthly. Also, it is easy to make changes as needed.”
Ahlam Saif, Contact Center Supervisor
" I have been using b-inTouch Contact Center since 2014. There is an added value in getting customer information as the customer call comes in. The ability to transfer the caller to an evaluation system and monitor customer satisfaction is very helpful. Thank you, ILS"
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