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b-inTouch
Simple, Affordable, Reliable
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UNIFIED COMMUNICATIONS
Unified messaging, Presence, Mobile client, Application Integration and IM/Chat & Screen sharing
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CONTACT CENTER
Web based application, Skill based routing, Unlimited queues, Call recording, Automatic call distributor
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IP-PBX system
Web based admin tool, Conferencing, Extensive telephone features, Automatic provisioning
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b-inTouch Added Value
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Cost Saving
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Competitive Advantage
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Productive & Efficient
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Byod any device
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Remote or Mobile
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Modern communication channels
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Flexible & Reliable
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Collaboration Without Limits
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Integrates to the Existing Platform
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User Friendly
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Localized
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Built-in unlimited functionalities
Solutions
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Complete contact center functionalities from within your browser
A unified workspace for the agent that integrates all applications used by the agent in a single interface to maximize performance each and every day. Achieving a 360o view of the customer in real-time time and experience.
TICKETING SYSTEM
Web-based application, automated workflows, Assigning tickets to pre-defined user or team, Escalation, ability to define time frame «deadline, Sending e-mails, Custom fields, Attach files and many more.
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UNIFIED COMMUNICATIONS
Voice, Messaging, File Transfer, Broadcasting, Video Conferencing and Screen Sharing and more all in one.
IP-PBX system
Voice Calls, Call Routing, Ring Group, Broadcasting, Voicemail & Voice Mail Notification, Conferencing, Recording, Access via the Mobile and Auto Attendant
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