Complete contact center functionalities from within your browser
A unified workspace for the agent that integrates all applications used by the agent in a single interface to maximize performance each and every day. Achieving a 360o view of the customer in real-time time and experience.
Web based application, Automated workflows, Assigning tickets to pre-defined user or team, Escalation, ability to define time frame «deadline, Sending e-mails, Custom fields, Attach files and many more.
Voice, Messaging, File Transfer, Broadcasting, Video Conferencing and Screen Sharing and more all in one.
Voice Calls, Call Routing, Ring Group, Broadcasting, Voicemail & Voice Mail Notification, Conferencing, Recording, Access via the Mobile and Auto Attendant