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Cloud

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All-in-one cloud contact center software solution that grows with you

Highly secure, scalable and easy-to-use cloud contact center software
Scale On Demand. Regain Control. Manage the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. In addition, features like skills-based routing, prioritized calls, and data-driven routing allow you to provide your customers with a truly personalized experience. Best of all, Vocalcom Vitual Hold can eliminate hold time by giving to your customers the option to receive an agent callback when their position arrives to the front of the queue, smoothing out call spikes, and giving customers back what they value most – their time.

A Cloud contact center software that's powerful and easy to use, so you get a complete customer engagement solution to serve your needs and leave the competition behind.

A feature-rich solution for complete customer engagement
IP telephony services like porting existing and adding new numbers
A modern web and mobile user experience
Amazon Web Services elastic infrastructure with unparalleled reliability
A true cloud architecture that provides continuous improvements
Simple pricing, month-to-month terms

Deliver exceptional customer engagement from the Cloud Pure flexibility, unparalleled performance and responsiveness

Less complexity, more control. Vocalcom is the all-in-one contact center solution that enables you to interact with your customers over phone, email, chat, text, or social posts all within a single application while offering customization and integration. Vocalcom cloud contact center solution remove geography from the equation as wherever you have an internet connection and a computer you can have a contact center with an integrated ACD, IVR, dialer, recorder and a comprehensive business analytics suite. Built on the Amazon AWS Platform, our cloud contact center allows you to drastically enhance the speed of customer service, sales performance, and business agility. A free trial lets you experience the full power of our cloud contact center software – with no headaches, no hassles and no commitments. Check out a few of our customer success stories to see some of the great ways people are running their customer service and sales on Vocalcom cloud contact center ›

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solution
Turn your contact center into a competitive weapon

Delivering faster customer service while reducing costs and IT workload
Simplicity for the business user. Rich functionality for the enterprise. Developing contact centers "the old way" (on-premise hardware and software) was complex, expensive, and very time-consuming. Moving your contact center to the cloud changes everything — Vocalcom delivers a cloud based contact center based on an innovative distributed approach that eliminates the need for legacy server-centric architecture. Unlike traditional hosted contact center software offerings, Vocalcom offers a free 24x7, ultra-responsive customer support when you have questions or want to brainstorm ideas. Using this technology, contact centers can improve agent productivity, while driving up customer satisfaction and loyalty. See for yourself today, how easy it can be to set up a feature-rich, flexible and reliable contact center in the Cloud with Vocalcom

Complete Contact Center Functionalities from within your Browser

Use advanced call center software features

from within your computer's browser.​​

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Call Recording

Record inbound and outbound calls, pause/resume live call recordings and listen to past call recordings at any time to ensure compliance with quality standards.

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Call Results Codes and Notes

Add call summary notes and results codes to your call log and integrated CRM to ensure that relevant customer information is retained.

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Personalized Greetings

Ensure that every interaction with your company is personalized and professional with custom greetings, messages and prompts.

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Personalized Greetings

Ensure that every interaction with your company is personalized and professional with custom greetings, messages and prompts.

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Call Control

Provide a seamless and professional experience with call center software call control features such as hold, mute, blind and warm transfers and call conferencing.

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Outbound Dialing

A powerful Dialing Engine with various type of dealer functionalities and settings

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Business Hours

default valueEasily configure business hours and associated call routing features to suit your evolving business needs.

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INBOUND CALL BLOCKING

Compile a blacklist of phone numbers to ensure that bots and spam callers are disconnected immediately when they call your company.

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Call Queues

Enhance your caller's call queue waiting experiences with features such as queue callback, queue to voicemail and custom music and messages

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Voicemail

default valueWith voicemail transcription, notifications, metrics and assignment you can easily keep your finger on the pulse of your company

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Agent-to-Agent Calling

default valuePromote collaboration within your team with one-click dialing to users on the same company

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Custom Fields

default valueKeep track of relevant customer data with custom fields in contact's profiles

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Unlimited Concurrent Calls

Maximize efficiency without compromising call quality with unlimited concurrent inbound and outbound calling.

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Search Criteria

Assign unique numbers to your contacts to easily sort and search by any defined criteria, compile lists and quickly identify each contact by their criteria.

Intelligent Routing

Route callers to the right agent, team or department

based on custom criteria

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Automatic Call Distributor (ACD)

Route inbound calls to agents based on caller data, IVR selection, business hours and agent skills to optimize each caller's experience.

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Skills-Based Routing

Match callers to the agents most qualified to meet their needs to increase customer satisfaction and first call resolution.

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Ring Groups

Ring multiple agents at once to ensure that calls are distributed in the manner that best suits your business needs.

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Interactive Voice Response (IVR) System

Easily configure your multi-level IVR to ensure that each caller is directed to the right agent, team or department.

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Forward-to-Phone

Forward calls to mobile phones, SIP phones or landlines to enable your team to remain connected, even when working remotely.

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No Answer Call Forwarding

Route calls to an overflow phone number when all agents are busy to guarantee that every customer's needs are met.

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Intelligent Reconnect (NEW)

​Automatically connect customers with the right agent when the initial call drops for an improved caller experience

Business Tools Integrations

Sync information with your CRM, help-desk, chat
and e-commerce platform

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Seamless Integrations

Seamlessly integrate b-inTouch with your business tools, including Sales-force, MS CRM and many others, to ensure that all customer data is available in one interface.

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Enhanced Caller ID

View information about callers, such as their names and phone numbers, in real-time.

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Built-In Ticketing System

Create tickets, cases, events, conversations and more in your integrated business tool without leaving the b-inTouch interface to streamline your workflow

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Computer Telephony Integration (CTI)

Benefit from comprehensive call center software functionality from inside your CRM.

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Contact History

Automatically display customer interaction history in your browser, including previous calls, and cases, so agents are well informed before every call connects.

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Contact Lists

Compile contact lists from your integrated CRM, Helpdesk or CSV file to enrich your database and streamline outbound campaigns.

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Data Import & Sync

Connect b-intouch with your CRM or help-desk to continually synchronize contact information across all of your systems.

Solution Packages Business Business Pro
Subscription(monthly) SAR ... SAR ...
Subscription (Quarterly with 5% discount) SAR ... SAR ...
Subscription (Quarterly with 5% discount) SAR ... SAR ...
Subscription (Quarterly with 5% discount) SAR ... SAR ...
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