Customer Services
The contact center software that makes every customer interaction count.
Excellent customer service is a competitive differentiator that drives brand loyalty and reputation. Go beyond customer expectations and provide an exceptional customer service experience.
Connect with your customers across all channels
Consolidate customer service interactions across all channels in one place and help your agents deliver a omnichannel customer support
Save time and improve efficiency with self-service
Cut costs with an interactive IVR that enables customers to quickly get the answers they need so agents can focus on the most complex requests
Empower agents with relevant information and tools
Give your agents a 360-degree view of customer information that empowers them to deliver a personalized customer experience
Deliver an omnichannel customer service and make every customer interaction count
Keep track of all customer interactions across all channels (voice, email, SMS, web chat, IVR, chat bots, video and social media) in a unified agent interface and help your customer service team deliver a personalized customer experience.
Improve FCR (First Call Resolution) by providing the relevant and prompt information to your agents
Give your agents a 360-degree view of up-to-date customer data and information, and leverage seamless contact center features like agent scripting and live monitoring & coaching to improve FCR and CSAT.
Take advantage of SPINE Integrations to enrich your customer service capabilities
Leverage a cost-effective contact center solution while delivering a first-class service
Don’t blow your budget. Our customer service solution provides you with a rich set of features and capabilities that allow you to deliver first-class customer service while controlling your IT costs.
Our Advantages
Increase your Success Rate with a Simple, Affordable, and Reliable Contact Center Solution
Enhanced Satisfaction and Loyalty
Unlock fast and efficient resolutions to improve customer satisfaction and loyalty
Increased Productivity and Cost Reduction
Reduce costs and increase productivity with great contact center capabilities
Employee Motivation and Morale
Lower agent turnover rates and increase satisfaction with a better agent experience
Key Features & Capabilities
Automatic Call Distribution (ACD)
Route inbound calls to agents based on caller data, IVR selection, business hours and agent skills to optimize each caller’s experience.
Quality management
Capture and evaluate interactions across voice and digital channels to ensure contact center quality assurance and compliance.
Unified Agent Desktop
Give your agents a 360-degree view of customer information that empowers them to deliver a personalized customer experience.
Customer Self-Service
Cut costs with an interactive IVR that enables customers to quickly get the answers they need so agents can focus on the most complex requests.
Auto Dialer
A powerful Dialing Engine with various type of dialer functionalities and settings (predictive, progressive and preview dialing) to increase connection rates.
CRM Integration
Integrate Spine with your systems, including Salesforce, MS CRM, Oracle DB and many others, to ensure all customer data is available in one interface.
Our consultants will be happy to presenting our solutions to you remotely or on site, discussing your needs, and advising you on the best implementation approach.