Improve Customer Experience

Manage your customers’ journey with a flexible and reliable all-in-one omnichannel contact center solution.

Increase your Success Rate

with a Simple, Affordable, and Reliable Contact Center Solution.

Empower Your Business

Complete contact center solution with comprehensive functionalities for both inbound and outbound operations.

Fully integrated with a CRM solution to maintain visibility across the entire business.

Drive Your Business Forward From an Intelligent Platform

Transform your customers’ experience

Give your customers a seamless cross-channel support (phone, IVR, Webchat, Chatbots, Social Media…) to deliver unique and personalized interactions.

Create a customer-centric culture and put your customer at the heart of your business.

Empower & Engage Your Staff

Provide your agents with a unified interface for all interactions through different channels and help them focusing on their first goal: Your Customers.

Maximize agent efficiency with our intelligent call routing engine.

Improve Your Business Results

Take advantage of our analytics tools and built-in reports to help decision makers optimize and streamline day-to-day operations and processes.

Improve agent productivity, boost revenue, and take your business performance to the next level.

All-In-One Omnichannel Contact Center Business Solution

A full ecosystem of tools to manage your customer interaction, inquiries and complaints.

All-In-One Omnichannel Contact Center Business Solution

A full ecosystem of tools to manage your customer communication, inquiries and complaints.

Omni-Channel Contact Center Solution

Spine Contact Center helps you manage your omnichannel customer interactions including voice, chat, email, social media, SMS, video…

Boost agent productivity with a complete and fully integrated contact center solution.

Improve CSAT Rate with Spine Ticketing System

Keep tracking of your customers’ complaints and inquiries with a powerful and flexible ticketing system.

Ensure your compliance with regulations and standards by implementing the right workflows.

Office Phone System for your Business Calls

Spine IP-PBX business communication solution to manage phone calls, WhatsApp and SMS conversations on one platform.

Voice, mobility, recording, conferencing, broadcasting, voice mail notifications…

Spine Meeting to Delight your Customers

Stay in touch with your customers and employees, remotely or in the office, using your own secure platform.

Video conferencing, voice, messaging, file transfer, broadcasting, screen sharing…

Quality Management Solution

Spine QM provides a set of tools to help you ensure contact center quality assurance and compliance.

Capture and evaluate interactions across voice and digital channels.

Seamless Integration Capability

Integrate Spine Business solutions with your existing systems easily.

Spine APIs give you the connectivity options you need to make Spine an integrated part of your contact center.

Complete Business Solution for Customer Service, Sales & Telemarketing and Debt Collection

Customer Service

Track and monitor your customers’ requests, complaints and inquiries with a multi-channel and intuitive customer service solution

Debt Collection

An intuitive and fully integrated debt collection solution to run your collections department and increase recovery rates

Sales & Telemarketing

Take advantage of our powerful dialer to manage your marketing campaigns, maximize your contact rate and agent’s productivity

What our customers think about us

Thank you ILS

 I have been using SPINE Contact Center since (2015). There is an added value in getting customer information as the customer call comes in.  The ability to transfer the caller to an evaluation system and monitor customer satisfaction is very helpful . Thank you ILS”

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Ahlam Saif, Contact Center supervisor

Our consultants will be happy to presenting our solutions to you remotely or on site, discussing your needs, and advising you on the best implementation approach.