A contact center solution that integrates easily with your applications to leverage your existing investments.
Connect your contact center solution with your other business applications to deliver improved and personalized customer experience while making your agents more efficient.
Deliver consistent CX with strong integration capabilities
Deliver Personalized Interactions
Bring customer data and information in one place and help your agents provide a personalized customer experience
Streamline Business Processes
Connect all your systems together and give your agents a complete view of the customer journey
Enhance Productivity and Efficiency
Improve contact center performance while increasing customer satisfaction and loyalty
Leverage our built-in connectors to access and use data in your contact center operations and empower your agents to deliver an exceptional customer experience.
SPINE supports custom APIs and other types of integrations. Whether you want to connect your current website or business applications to your contact center platform, our professional services team will work with you to deliver a custom integration based on your needs and specifications.
Email & SMS
Manage inbound and outbound customer emails with a fully integrated solution and bring all customer interactions together in a single agent interface. Take advantage of the SMS automation feature to set up reminders and send automatic notifications to your customers.
Empower your communications strategy with live chat capabilities and deliver real-time service and support throughout the customer journey.
Meet your customers on their favorite social networks and manage all interactions on one customer engagement platform to build your brand reputation. Integrate your contact center with WhatsApp and better serve your customers by connecting with them on the world’s largest social messaging platform.
Reduce call center costs, provide 24/7 support, respond to customer inquiries faster, and deliver a smoother customer journey with Chatbot technology. Chat interactions are handled based on reasons and queue position through a single interface, helping to increase agent productivity.
Web Real Time Communication (WebRTC)
Web Real Time Communication (WebRTC) provides easy integration and deployment of voice and media communications across a variety of platforms. With WebRTC support on SPINE PBX, you can let your website visitors make phone calls or video calls with a single click on their browser. By using a WebRTC-compatible web browser, there’s no need for users to install any plug-ins or client software.
Soft-Phones & Web-Phones
Empower your employees to answer calls from anywhere through mobile app, desktop application or with simple click-to-call solution from their web browsers.
Computer Telephony Integration (CTI)
CTI (Computer Telephony Integration) technology allows your phone system to connect with your business applications such as CRM, helping you reduce call center costs, decrease call handling time, increase agent efficiency and productivity, and improve the overall customer and agent experience.
Since SPINE supports industry-standard SIP, it works with all SIP-supported products and devices available today. It also offers flexible control routing functions that enables high-quality and reliable IP communications with minimal initial investment.
SPINE Contact Center Solutions are capable of integrating to any third party hardware provider such as Cisco Routers, Grandstream and Yealink products, allowing you to capitalize on your existing hardware and technology investments.
Key Features & Capabilities
Bring your customers’ financial data from KASTLE with secure and reliable APIs and let your agents set the context of the call.
Provide your agents with powerful contact center software features directly from Odoo CRM app and help them focus on closing deals.
Improve customer experiences while making your agents more productive with seamless, built-in integration with Zoho CRM.
Better understand your customers to improve business decisions with the industry’s most powerful Speech-to-Text solution.
Manage all inbound and outbound customer emails with a fully integrated solution and bring all customer interactions together in a single agent interface.
Bring text messaging and other omnichannel customer interactions together in a single agent interface to improve customer and agent experience.
Meet your customers through one of the most popular social media and build your brand reputation.
Serve your customers better by connecting with them on the world’s largest social messaging platform.
Empower your communications strategy with live chat capabilities and deliver real-time service and support throughout the customer journey
GSM VMG Integration
Make calls via GSM (SIM cards) to mobile numbers instead of using landline or SIP trunk channels.
Integrate different databases and enrich customer data to create personalized customer experiences that are unique to your business.
Easily integrate SPINE with your other systems and build custom workflows for your contact center with our open APIs.
Our consultants will be happy to presenting our solutions to you remotely or on site, discussing your needs, and advising you on the best implementation approach.