Automation & Workflows
Intelligent and automated workflows to ensure a great customer experience and streamline business processes, especially in customer service and sales teams
Intelligent Contact Center
Intelligent Customer Interactions Routing
Automatically route inbound contacts to the best available resource based on your personalized business rules and increase First Call Resolution (FCR) rates.
Self-Service IVR
Cut costs with an interactive IVR that enables customers to quickly get the answers they need so agents can focus on the most complex requests.
Proactive Predictive Dialing
A powerful Dialing Engine with various type of dialer functionalities and settings (predictive, progressive and preview dialing) to increase connection rates.
Chatbots
Reduce call center costs, provide 24/7 support, respond to customer inquiries faster, and deliver a smoother customer journey with Chatbot technology.
Call Back Options
Customers can leave their phone number for a callback, or simply leave a voicemail rather than waiting in queue. Callback requests will then be processed by the routing engine.
Connect with your customers intelligently to provide a personalized customer interaction and enhance agent experience.
Customer Service Automation
Ticket Assignment Rules
Keep track of your customers’ complaints and inquiries with a powerful yet flexible ticketing system ensuring your compliance.
Ticket Escalation Rules
Unlock fast and efficient resolutions by implementing effective escalation processes to improve customer loyalty and ensure compliance with SLAs.
Automatic Follow-up
Create your own rules to escalate stagnant tickets. Set up reminders. Send automatic notifications via email and SMS. Ask your customers if their problem is solved.
Engage your customers on any digital channel and delight them with a 24/7 self-service IVR that gives them quick access to the information and answers they need.
Our consultants will be happy to presenting our solutions to you remotely or on site, discussing your needs, and advising you on the best implementation approach.